FAQ

What exactly am I purchasing?
When you order from Valole, you’re purchasing premium watches and jewelry designed to bring timeless elegance into your everyday life. Each piece is carefully curated for quality and detail.

Do you ship internationally?
Yes — we proudly ship worldwide.

How long does delivery take?
Our average delivery time is 7–20 business days, depending on your location and chosen shipping method. You’ll always receive a tracking number once your order is dispatched.

How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with your tracking details. You can also check your order status via our Track My Order page.

Can I return my order?
Yes — please see our Refund Policy for details on eligibility and how to initiate a return.

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All transactions are encrypted and secure.